Answers You Might Be Looking For
We’ve gathered the most common questions about Wanive — from toy materials and shipping times to discreet packaging and cleaning tips. If you’re unsure about something, check here first. And if you still need help, our support team is just an email away.
Frequently asked questions
Do I have to be 18 to buy from Wanive?
Yes — you must be 18 years or older (or the legal age of majority where you live, if higher) to browse or buy from Wanive.
I’m new — will your toys work for beginners?
Absolutely. Our standard model is sized and shaped for first-time users, with soft medical-grade silicone that’s easy to control.
What materials are Wanive toys made of?
All of our toys are moulded from body-safe, hypoallergenic silicone that’s latex- and phthalate-free.
Is the texture realistic?
Customers tell us it feels “lifelike without awkward seams,” delivering realism without compromise.
How long does production and shipping take?
Crafting and quality checks take 1–3 business days. Once dispatched, choose Discreet Priority (2–4 business days, US $15) or Discreet Standard (4–6 business days, free). Transit time starts when the carrier scans your parcel.
What does the packaging look like?
Crafting and quality checks take 1–3 business days. Once dispatched, choose Discreet Priority (2–4 business days, US $15) or Discreet Standard (4–6 business days, free). Transit time starts when the carrier scans your parcel.
How do I start a return?
Email support@wanive.com within 30 days of delivery to request a Return Authorization (RA). Do not ship anything back until you receive your RA number.
How long until I receive my refund?
We inspect returns within 10 business days of arrival. Approved refunds reach your original payment method within another 10 business days.
My tracking hasn’t updated — what should I do?
If tracking shows no movement for 48 hours, contact our support team with your order number. We’ll liaise with the carrier and keep you posted.
How do I clean and store my toy?
Wash with warm water and mild soap (or toy cleaner), rinse, and let it air-dry. Store it in the draw-string pouch provided and keep silicone toys separate from PVC or jelly items.